At Fairview Architectural we pride ourselves on putting our customers first and going above and beyond to meet their expectations. We know our success depends on the success of our clients. Here are just some of the ways we go the extra mile for our customers:
If you are tired of wrestling long, wide and heavy pallets out of trucks only to find that they are damaged, you don’t need to worry about this with Fairview! We send all deliveries on a flatbed for the safety of your staff, your products and ease and speed of offloading.
110% STOCK PROGRAM
At Fairview, we know that anything can cause you to need more material. Waste factors can sometimes be under-estimated or other trades can accidentally damage panels on site. We always produce an additional 10% on top of your Vitrabond or Vitraplate order as buffer stock, up to 2,000sf, so that you will have emergency access to material from the same batch, reserved for you
and your project – ‘just in case’.
Fairview has a strong reputation for our expert color matching and finish development capabilities. We work together with our customers and our lab on achieving perfectly matched finishes. We have successfully matched many textures and items, from stone, to wood, to concrete, and even a car!
PALLET RETURN PROGRAM
Discarding your old pallets can cost you time and money. Instead, why not get us to pick up your specially marked returnable pallets at no extra cost to you? As an extra bonus you will earn FREE SHIPPING on your next order!
CUSTOMER SUCCESS TEAM
We’ve got your back! It would be nice if things always went according to plan, but we understand that this is not always the case. To ensure that your specific needs are dealt with quickly and efficiently, we have an in-house Customer Success Team. Our inter-department group of Customer Advocates not only empathizes with your needs but can get together on a moment’s notice to strategize on ways to ensure your success!
COMPATIBLE AND RELIABLE
The Fairview family of brands are all designed to integrate seamlessly with each other. This allows you to get a complete solution from one supplier that fully suits your façade cladding project.
We are the only customer-success focused building façade manufacturer that drives industry innovation for construction professionals in North America in an era of sustainability and technological advancements.