At Fairview Architectural we pride ourselves on putting our customers first and going above and beyond to meet their expectations. We know our success depends on the success of our clients. Here are just some of the ways we go the extra mile for our customers:
MATERIAL DELIVERY
If you are tired of wrestling long, wide and heavy pallets out of trucks only to find that they are damaged, you don’t need to worry about this with Fairview! We send all our deliveries on a flatbed truck to guarantee the safety of your staff, the safely of your products and to assist with the speed of offloading.
110% STOCK PROGRAM
At Fairview, we know that anything can cause you to need more material. Waste factors can sometimes be under-estimated or other trades can accidentally damage panels on site. Therefore, we always produce an additional 10% on top of your Vitrabond or Vitraplate orders as buffer stock, up to 2,000sf. This ensures that you will have emergency access to the same material from the same batch and at the same price. This stock is reserved specifically for you and your project – ‘just in case’ and will be only put back into our stock inventory when you have confirmed that you no longer require it.
FINISH DEVELOPMENT
Fairview has a strong reputation for our experience in color matching and finish development. We work together with our customers and our lab on achieving perfectly matched finishes. We have successfully matched many textures and other building materials from stone, to wood, to concrete, and for one particular project – a car!
We have our process down to such a fine art that all we need from you is a chip of the finish that you need matched.
PALLET RETURN PROGRAM
(USA ONLY)
Discarding your old pallets can cost you time and money. Instead, why not get us to pick up your specially marked “Vitrabond Pallet Return” returnable pallets at no extra cost to you? As an extra bonus you will also earn FREE SHIPPING on your next order!
CUSTOMER SUCCESS TEAM
We’ve got your back! It would be nice if things always went according to plan, but we understand that this is not always the case. To ensure that your specific needs are dealt with quickly and efficiently, we have an in-house Customer Success Team. Our inter-department group of Customer Advocates not only empathizes with your needs but can get together on a moment’s notice to strategize on ways to ensure your success!
COMPATIBLE AND RELIABLE
The Fairview family of brands are all designed to integrate seamlessly with each other. This allows you to get a complete solution from one supplier that fully suits your façade cladding project. Choose from our Vitrabond 4mm ACM. Vitraplate prefinished solid aluminum, Edgeline flashing material and Arrowhead installation systems.
BRAND PROMISE
At Fairview, our Brand Promise to our customers is that we are the only customer-success-focused building façade manufacturer that drives industry innovation for construction professionals in North America in an era of sustainability and technological advancements.
STOCK STORAGE PROGRAM
Our storage program is designed to help you get paid for stored materials, while also ensuring supply and locked-in pricing. Purchase your required material now and keep your stock safe and secure and out of the way until you need it.
Whether you require storage for 6, 12, 18 months, or more, your material will be safe and secure at our facility until you need it shipped to you.
Substitution Request Service
At Fairview we offer a substitution request service to help you easily use our products on projects. To help us get started, simply click on the button below and complete the required fields.
Contact our team today for more information on any of the services mentioned above. You can also contact our team at 860-242-2711 or email helpdesk@fairview-na.com.
