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Privacy Policy

Introduction

Fairview USA (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and disclose your personal information when you visit our website or interact with us through other channels.

We reserve the right to make changes to this Policy at any given time.  If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.  If at any point in time Fairview USA decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email.  Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

Please note that this Policy does not govern the collection and use of information by companies that Fairview USA does not control, nor by individuals not employed or managed by us.  If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.  It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

By using our services or providing your information, you hereby consent to the terms and conditions outlined in this Privacy Policy. If you do not agree, please do not use our website or services.  In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we  reserve the right not to register you as a user or provide you with any products or services.

We collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company details, and mailing address.
  • Website Activity: Information collected through cookies and similar technologies.

We may also collect sensitive information when required for specific services, subject to your consent.

How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services.
  • To respond to inquiries or provide requested information.
  • To send promotional messages if you opt in.
  • To comply with legal obligations.

For analytics and operational improvements.Non-Marketing Purposes:

Fairview greatly respects your privacy.  We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Fairview products and services).  In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Consent for Communication

We adhere to all applicable laws regarding your consent for communication, including SMS, email, and phone calls.

Opt-In Consent

  • If you provide your phone number via our website or any other channel, you consent to receive SMS and other communications from us, including promotional and informational messages.
  • Opt-in consent may also be obtained outside of the website through agreements, email campaigns, or other interactions.

Opt-In Message Details

When you opt in, you will receive a confirmation message containing:

  • Our brand name (“Fairview Architectural”).
  • Instructions to text “HELP” for support and “STOP” to opt out.
  • Information about message frequency and any associated fees. Standard messaging and data rates may apply.

Opt-Out Process

You can opt out of communications at any time:

  • SMS: Reply “STOP” to any SMS message to stop receiving further messages. You will receive a confirmation message confirming that no further messages will be sent.
  • Email: Click the “unsubscribe” link in any promotional email.
  • Contact Us: Reach out directly via the contact information provided below.
  • You can fill in your phone number and choose opt-out below.

    Opt-Out Request Form

    Text Optout (By clicking this box, you are requesting to stop receiving text messages from Fairview Architectural)

    HELP Support

    For assistance, you can text “HELP” to any of our SMS communications. Our response will include:

    • Our brand name (“Fairview USA”).
    • Support contact details, such as:

    State-Specific Rights

    Residents of certain U.S. states, such as California, Virginia, and Colorado, have additional rights regarding their personal information:

    California Residents (CCPA/CPRA)

    California residents have the right to:

    • Request details about the personal information we collect and how we use it.
    • Request deletion of personal information, subject to certain exceptions.
    • Opt out of the sale or sharing of personal information.

    To exercise these rights, visit our Do Not Sell My Information Section at the bottom of this page, or contact us at:

    We do not knowingly sell personal information, including that of minors under 16 years old.

    Notice to European Union Users

    Fairview’s operations are located primarily in the United States.  If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States.  (The adequacy decision on the EU-US Privacy became operational on August 1, 2016.  This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes.  It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.)  By providing personal information to us, you are consenting to its storage and use as described in this Policy.

    Children’s Privacy (COPPA)

    Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted form our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information.  Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

    Data Retention

    The data we collect from you will be stored for no longer than necessary.  The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

    Cookies and Tracking Technologies

    Our website uses cookies and similar technologies to improve your experience and analyze usage. For more details, visit our Cookies Policy.

    Sharing Your Information

    We do not sell your personal information. We may share it with trusted service providers, affiliates, or as required by law.

    Accessibility

    We are committed to ensuring that our Privacy Policy is accessible to all users, including those with disabilities. If you require this policy in an alternative format, please contact us at [Insert Support Email Address].

    Your Rights

    Depending on your location, you may have the right to:

    • Access, correct, or delete your personal information.
    • Opt out of promotional communications.
    • Limit the use of your sensitive information.

    To exercise these rights, contact us at:

    Updates to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

    Contact Us

    For questions about this Privacy Policy or our practices, please contact:

    • Fairview USA
    • Email: HELPDESK@FAIRVIEW-NA.COM
    • Phone: 860-242-2711
    • Mailing Address: 75 PETERS ROAD, BLOOMFIELD, CT 06002, USA

    Do Not Sell My Information – For Californian Consumers

    • Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information. While Fairview USA does not sell your personal information in the traditional sense, we may share it for targeted advertising or other purposes.
    • Opt-Out: To opt out, please contact us at: HELPDESK@FAIRVIEW-NA.COM
    • Information About Verification:
      For your privacy and security, we may request additional information to verify your identity before completing your opt-out request.
    • Statement About No Discrimination:
      We will not deny services, charge different prices, or provide a lower quality of service if you choose to exercise your privacy rights.
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